Self-Hosted System Maintenance & Support Service

Basic Support Plan

USD $120 / Month

Designed to provide peace of mind and reliable technical assistance for the day-to-day operation of your self-hosted system.

What's Included

• Technical support via email
• Priority response over general inquiries
• Initial response within 24–48 business hours
• Up to three minor configuration changes per month
• Initial troubleshooting and root cause analysis
• Log review and system status verification
• Security update guidance
• Technical consultation regarding system operation

Minor Configuration Changes

Minor configuration changes are limited to modifications that do not affect the existing system architecture or service operation.

Examples include:

• Adding or removing SIP accounts
• Adding or removing user accounts
• Password resets
• Minor configuration parameter updates
• Other minor operational changes approved by us

Ideal For

• Organizations that want reliable post-deployment support
• Customers who need a dedicated technical contact
• Businesses without an in-house Linux administrator
• Customers who want to keep their systems secure and stable

One-Time Professional Services (Quoted Separately)

Tasks outside the scope of the Basic Support Plan are available on a quotation basis.

Examples of Available Services

• Bulk SIP or user account creation
• Domain name changes
• TLS certificate renewal
• Server migration
• VPS or cloud migration
• System architecture modifications
• Docker configuration changes
• Operating system and software upgrades
• Performance optimization
• Advanced troubleshooting
• Backup and recovery assistance
• Feature enhancements
• Custom development

Not Included in the Basic Support Plan

The following services are not included and are available as one-time professional services:

• System architecture modifications
• Feature development
• Custom software development
• Server migration
• Docker configuration changes
• Network configuration changes
• Major operating system upgrades
• Large-scale software upgrades
• Extended troubleshooting or recovery work
• New system deployment or system rebuilds

Supported Systems

This service is available for systems deployed by us, including:

• Flexisip
• Jitsi Meet
• BigBlueButton
• Matrix
• Home Assistant
• Docker
• Nginx
• Ubuntu / Debian Linux Server

Additional components may also be supported if they are part of a system deployed by us.

Service Terms

• This service is available only for systems deployed by us.
• If the system configuration has been significantly modified by the customer or a third party, support eligibility may be reviewed or limited.
• Minor configuration changes are limited to three requests per month and must not affect the existing system architecture or service operation.
• Requests exceeding the scope of minor configuration changes will be quoted separately as one-time professional services.
• Service contents are subject to change without prior notice.

Long-Term Technical Support You Can Rely On

Deploying a self-hosted system is only the beginning. Maintaining its security, stability, and performance requires ongoing expertise.

Because our engineers designed and deployed your environment, we understand its architecture and can provide efficient, accurate support whenever you need assistance.

Our goal is to be your long-term technical partner, helping you keep your communication platform running reliably for years to come.